Privacy Policy

This Privacy Policy ("Policy") describes how E&G Digital Limited, trading as TwelveTwentyFive ("TwelveTwentyFive," "we," "us," or "our") collects, uses, discloses, and protects the personal information you provide when you visit our website ("Website"). This Policy is designed to comply with the applicable regulations in the United Kingdom.

By accessing or using our Website, you consent to the collection, use, disclosure, and protection of your personal information as described in this Policy. If you do not agree with the practices outlined in this Policy, please do not provide any personal information or use our Website.

1. Information we collect
We may collect the following types of personal information from you when you use our Website:

a. Contact Information: This includes your name, email address, phone number, and any other information you provide when contacting us through our Website or other communication channels.

b. Log Information: We collect information about your use of our Website, such as your browser type, referring/exit pages, and timestamps. This information is used for analytical purposes to improve the performance and functionality of our Website.

c. Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities on our Website. For more information, please refer to our Cookie Policy.

2. How we use your information
We may use the personal information we collect for the following purposes:

a. To provide and improve our services: We use your personal information to respond to your inquiries, provide customer support, and enhance your experience on our Website.

b. To communicate with you: We may send you administrative or promotional communications related to our services, updates, and offers. You can opt-out of receiving promotional communications at any time.

c. To analyse and improve our Website: We may use your information to analyse trends, monitor the effectiveness of our marketing campaigns, and enhance the functionality and user experience of our Website.

d. To comply with legal obligations: We may process your personal information to comply with applicable laws, regulations, or legal processes.

3. Disclosure of your information
We may disclose your personal information in the following circumstances:

a. Service Providers: We may share your personal information with third-party service providers who assist us in operating our Website and providing our services. These service providers are contractually obligated to handle your personal information securely and only for the purposes specified by us.

b. Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights, property, or safety, or investigate potential violations of our terms and conditions.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

4. Data retention and security
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

5. Your rights
You have certain rights regarding your personal information. Subject to applicable law, you may have the right to access, correct, update, or delete your personal information. You may also have the right to object to or restrict certain processing of your personal information. To exercise these rights, please contact us using the contact details provided in this Policy.

6. Third-party links and websites
Our Website may contain links to third-party websites or services. This Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before providing any personal information.

7. Children's privacy
Our Website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

8. Updates to this Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes to this Policy will be effective immediately upon posting on our Website. Your continued use of our Website after any such changes constitutes your acceptance of the revised Policy.

9. Contact us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

E&G Digital Limited, trading as TwelveTwentyFive

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